Purpose: 

To ensure timely access to care for all clients and maintain operational efficiency, this

policy establishes guidelines for late cancellations and missed appointments. 

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Policy Statement: 

Clients are expected to attend all scheduled appointments. If a client is unable to attend,

they must provide advance notice to allow the clinic to offer the appointment slot to

another individual in need of services. 

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Definitions: 

• Late Cancellation: Any appointment canceled with less than 24 hours’ notice. 

• No-Show: A client who fails to attend a scheduled appointment without prior notice. 

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Cancellation and No-Show Guidelines: 

1.  Notice Requirement: Clients must cancel or reschedule appointments at least 24 hours in advance. 

2. Late Cancellation Fee: Clients who cancel an appointment with less than 24 hours’ notice may be charged a fee of $100. 

3. No-Show Fee: Clients who fail to attend an appointment without notice will be charged a fee of the total session rate according to the fee schedule.  

4. Exceptions: Fees may be waived under certain circumstances, such as emergencies or unavoidable situations, at the discretion of the clinic.  

5. Repeated Violations: Repeated late cancellations or no-shows may result in: 

•  A requirement for pre-payment before scheduling future appointments. 

• Temporary suspension of services. 

• Termination of services, as determined by the provider. 

   6. Insurance Coverage: Most insurance plans do not cover late cancellation or no-show fees. Clients are responsible for these charges. 

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Procedure for Cancellations: 

 

• To avoid a late cancellation fee, clients must notify the clinic by calling 352-280-3087 or emailing domenica.deangelis@neurobloompsychotherapy.com at least 24 hours before the appointment. 

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•  If a client repeatedly cancels appointments, a discussion will be held regarding their commitment to treatment and alternative scheduling options.